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BackupBuddy Error - "You do not have sufficient permissions to access this page."

Solution

The error you're receiving is usually caused by one of two reasons.

ERROR MESSAGE: "You do not have sufficient permissions to access this page."

  1. This error can also be caused in step 4 of the BackupBuddy install process - where it asks for the database prefix. Instead of changing the prefix "wp_" to your actual prefix of your database, try leaving it as "wp_".
  2. Your webhost security settings are too strict. You can contact your webhost, explain what you're trying to do and they should be able to walk you through it. If you're using HostGator you should not have this issue. However, some of the smaller webhost companies have tighter security settings and thus cause this error to happen.

One of these two solutions has worked for every customer we've spoken to that has had this issue. However, new things can and do come up. So if neither one of these solutions works for you please reply to this ticket and we will continue to work with you until it is resolved.

Thank you.

 
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Article details
Article ID: 1
Category: Knowledgebase
Date added: 2015-11-16 22:33:27
Views: 827
Rating (Votes): Article rated 3.3/5.0 (14)

 
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